Processing Time
All orders are processed and dispatched within 1-2 business days from Melbourne, Australia, between Monday and Friday (excluding public holidays). Please note that processing times may be longer during peak seasons or promotional periods.
Shipping Options and Rates
Domestic Shipping (Within Australia)
Shipping Method: All orders are sent via Australia Post Express Post Service.
Signature Required: Parcels require a signature upon delivery for security reasons. Please ensure that someone is available to receive the parcel. If no one is available to sign, the parcel will be delivered to your local post office, and a card with further information will be left at your delivery address.
Shipping Rates:
- Free Shipping: For orders over $300.
- Flat Rate Shipping: $15 for orders under $300.
International Shipping
Shipping Method: We use DHL Express International for all international orders.Shipping Costs: A calculated postage charge will be applied at checkout. This charge covers transport costs only and does not include any import liabilities, duties, or taxes that may be applied by the government of your destination country. Šumska does not accept any responsibility for customs delays, duties, or taxes.
Estimated Delivery Times:
- International Shipping (General): 5-15 business days.
- New Zealand: 3-5 business days.
Order Confirmation
All Šumska orders will receive an email confirmation. You will receive a second notification email with tracking details upon dispatch. Please note that we cannot amend orders once the confirmation has been sent.
Order Tracking
We provide tracking for all shipments; however, please note that we do not offer insurance. Šumska is not liable for any goods lost in transit.
Delivery Policy
While we strive to meet estimated delivery times, please note that delivery may be affected by factors beyond our control, including but not limited to:
- Weather conditions
- Customs delays for international shipments
- Carrier delays
