We understand that things don’t always go as planned. At Šumska, your satisfaction is important to us. As a small company, we kindly ask you to consider your purchases carefully and use our size guide, as our sizing tends to run small. Thoughtful choices not only enhance your experience but also help us reduce our carbon footprint and promote a sustainable future. If you need to return an item, we’re here to assist you.
30-Day Return Window
We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item.
Conditions of Return
Returns must follow the following conditions:
- Item(s) must be in original condition, unworn, and with tags still attached.
- Item(s) must be free of makeup and perfume; please be mindful when trying on.
- Items must be received within 30 days of the original date of delivery.
Faulty Items
We thoroughly inspect every item before it is sent out. However, if you receive a faulty item, please contact us right away. We will be happy to offer an exchange or refund. Additionally, we provide a repair service as an environmentally friendly option.
How to Initiate a Return
To initiate the return process, you may use our Returns & Exchanges portal or contact us directly at info@sumska.com.
Please note that items returned without prior approval will not be accepted.
For Australian Customers:
Šumska Returns
Parcel Collect 1028996158
469-471 Keilor Road
Niddrie VIC 3042
For International Customers:
Šumska Returns
Parcel Collect 1028996158
469-471 Keilor Road
Niddrie VIC 3042
Australia
Return Costs and Responsibilities
The customer is responsible for the costs of returning the item(s) back to us. Šumska does not reimburse customs duties or taxes for international orders. We recommend sending returns with a trackable service, as Šumska is not liable for any items lost in transit.
For any inquiries regarding your return, please do not hesitate to reach out to us at info@sumska.com.